Is there a specific topic you would like to learn more about? Check out our helpful links or give us a call (850) 434-2638.
Agency for Persons with Disabilities APD works in partnership with local communities and private providers to assist people who have developmental disabilities and their families. APD also provides assistance in identifying the needs of people with developmental disabilities for supports and services.
American Society on Intellectual/Developmental Disabilities promotes progressive policies, sound research, effective practices, and universal human rights for people with intellectual and developmental disabilities.
The Arc of the US promotes and protects the human rights of people with intellectual and developmental disabilities and actively supports their full inclusion and participation in the community throughout their lifetimes.
The Arc of Florida works to improve the quality of life for persons with intellectual and developmental disabilities in the state of Florida.
Autism Pensacola helps improve the lives of those affected by autism. Autism Society of America, the nation’s leading grassroots autism organization, exists to improve the lives of all affected by autism
Birth Injury Center, works to answer your questions concerning all types of birth injuries.
Birth Injury Guide, is a comprehensive informational website on various types of birth injuries.
Care Giver Action Network is the nation’s leading family caregiver organization working to improve the quality of life for the more than 90 million Americans who care for loved ones with chronic conditions, disabilities, disease, or the frailties of old age.
Centers for Disease Control and Prevention Milestones in Action Milestones Photo and Video Library of photos and videos of developmental milestones.
Early Steps is an intervention system that offers services to eligible infants and toddlers (birth to thirty-six months) with significant delays or a condition likely to result in a developmental delay. After an initial assessment, the Early Steps team puts together a family support plan, including referrals to specialists for direct services to address the child’s developmental needs.
Empowerment Parent Resource Center (850-444-8554) is a support organization for parents living in NW Florida who have children with special needs. Family Resource Specialists are standing by to provide one-on-one support for concerns ranging from finding services for your infant to negotiating IEP services to transition out of high school, and supported employment.
Epilepsy Foundation – improves and saves lives through community services, public education, access to care campaign, research initiatives, and new therapies funding.
Florida Developmental Disabilities Council advocates and promotes meaningful participation in all aspects of life for Floridians with developmental disabilities.
National Association for Down Syndrome supports all persons with Down syndrome in achieving their full potential
Prader-Willi Syndrome Association mission is to enhance the quality of life and empower those affected by Prader-Willi syndrome.
Sibling Support Project is a national effort dedicated to the life-long concerns of brothers and sisters of people who have special health, developmental, or mental health concerns.
Florida Special Olympics the mission of Special Olympics Florida is to provide year-round sports training and competition in a variety of Olympic-type sports for people with intellectual disabilities.
United Cerebral Palsy promotes the independence, productivity and full citizenship of people with cerebral palsy, intellectual and developmental disabilities, and other conditions, through an affiliate network.
Pollak Training Center Program Manager
A native of Pensacola, Dawn VonStein graduated from the University of West Florida with a bachelor’s degree in early childhood and elementary education. She began working at The Arc Gateway in 1993 as a support specialist for the Women’s Training Center where she felt she could use her teaching background to help teach daily living skills to the women at the group home. When asked why she has made her career at The Arc Gateway she says it is, “because there are few other places I could work where every day is different, I feel like I’m making a difference in someone’s life, and I am truly loved by those I serve.”
PALS Program Director
Dondie is an innovator with more than 15 years’ experience driving results in program management, marketing, and media production. In addition to her studies in Journalism and Communication Arts at the University of West Florida, Dondie has received certification in Nonprofit Management. Dondie is very active in the community serving on board of directors for area nonprofit organizations, secretary/treasurer for UWADA, Loaned Executive with United Way, and volunteer with Special Olympics.
South Santa Rosa Associate Program Manager
Natalie began her journey with The Arc Gateway in October 2018. She came on board with 20+ years of customer service experience in multiple platforms to include Walt Disney World and Gulf Power Company. She earned three college degrees to include an Associate of Science in Legal Assisting, a bachelor’s in Business Administration and a master’s in Public Administration. Natalie has 6 furry four-legged children and enjoys attending and volunteering at Community Life United Methodist Church.
Special Projects Manager
Jennah began her journey with The Arc Gateway in the fall of 2016 as an assistant to Human Resources. During her time with the agency, Jennah has acquired her Bachelor’s Degree in Psychology along with a Certificate in Human Resources both from The University of West Florida. Jennah can be considered a “jack-of-all-trades” thus securing her role as the Special Projects Manager (Office Manager). She also takes an active role in her community as a member of Pensacola Young Professionals.
Níta J Hooks
Senior Adult Program Manager
Níta started working at the Arc Gateway in January 2019 as the Senior Adult Program Manager. She began working in the Developmental Disabilities field in 2015 as a Support Coordinator and has worked as Supportive Living Coach and a QMRP. Níta earned an Associate Degree in Pre-Nursing, a Bachelor of Science in Psychology, and a Master of Education in Mental Health Counseling. She also worked as a Licensed Clinical Mental Therapist in Mississippi with all populations. “It is a joy to get up each morning, come into the program and work with such a wonderful group of people who keep me on my toes. I wouldn’t trade this job for anything in the world.”
Human Resources Manager
Residential & Community Service Director
Rebecca is a Pensacola native who graduated from the University of West Florida with a degree in Early Childhood and Elementary Education. She has been a part of The Arc Gateway team for over 2 decades, starting her career with us in 1997. Rebecca’s first position with The Arc Gateway was a Support Specialist in the Pal/Ace program. From that role she became a Group Home Manager with one of our female group homes, then moved into her current position as Director of Residential and Community services. “I love making a difference in the lives of people we serve and assisting them to achieve their goals and gain skills toward independence.”
Children’s Services Director
MaryAnn Bickerstaff began her career at The Arc Gateway in 1986 as an Infant Toddler Developmental Specialist soon after completing an internship with the Pearl Nelson Center’s Early Intervention and Preschool programs at the completion of her Bachelor’s Degree in Special Education at the University of West Florida. After working in this role for four years, MaryAnn became the Early Intervention Coordinator and in 1990 assumed the position as Children’s Services Director. During this time, she is proud of the program’s growth and diversity in funding, including grants and fundraising activities, but she is most proud of the impact her team is making in the lives of children every day. MaryAnn is very engaged with community partners and serves on the Board of the Early Learning Coalition and the Operational Support Team of Achieve Escambia among others. MaryAnn is a proud to be a native of Pensacola.
Chief Advancement Officer
Chip graduated from the University of West Florida with a Bachelor’s Degree in Communication Arts in 1989 and has spent his career in marketing communications, fundraising and special events. He’s worked in a variety of industries and nonprofits, including The Arc Gateway in the mid-1990s. He founded and managed his own brand intelligence firm, Emagination Unlimited, for 18 years before deciding to follow his passion and “return home” to the nonprofit world. Mission-focused work is in his DNA.
Chief Financial Officer
Lea joined The Arc Gateway in 2021, bringing with her over 18 years of experience in finance and accounting. Lea earned her Bachelor’s degrees in accounting, finance and management at the University of Mobile in Alabama and a Master’s in Business Administration at the University of West Florida. Lea is also a Certified Public Accountant in the state of Florida. For several years, she has worked in the nonprofit industry, both domestically and internationally. As a Pensacola native, Lea is passionate about meeting the needs of the Northwest Florida community. In her spare time, she enjoys hanging out with her family and living up to her “boymom” title.
Chief Operating Officer
Cathy Lauterbach has shared her talent with The Arc Gateway for over two decades. A California native, Cathy obtained a bachelor’s degree in management from St. Mary’s College in Moraga, California. She began her employment with the agency in 1995 as an employment specialist. From that role, she became the program manager at the Pollak Training Center before moving into the position as director of Residential and Community Services, and now her position as COO overseeing adult programs at The Arc Gateway.
Chief Executive Officer
Missy has been working in the field of developmental disabilities since 1997. Throughout her career she has performed in a variety of roles including direct care, case management, fundraising and administration. Her extensive knowledge base and experience allows her a unique perspective and understanding of issues facing the disabled community. Missy’s passion and dedication can be felt in her decision-making process as she always puts the best interests of those being served by the agency first. In her spare time, she can be seen acting with a local dinner theater acting troupe. Missy holds a Bachelor’s Degree in Psychology from Elon University in North Carolina and is originally from Virginia.